FAQ
FAQ

Q. How to purchase my order on the site?


To purchase your order:-

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.
  3. Log in to your account using your Username and Password. If you don't have an account created yet, you will need to register an account before you proceed with your payment.
  4. Next, confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. Select your shipping method from the options provided and click the “next” button.
  6. Choose your payment method then click the “next” button.
  7. Reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order and make your payment.



Q. What are the payment methods available?


Mollifix Store only offers one type of Payment Method as shown below:-


Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking) 

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill in your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that has been made?


Yes,  only if the order is still on pending status.

- Please send an email to our customer service email at mollifixcae@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be canceled.



Q. What is the product's transaction currency?


All product transaction currency will be done in Malaysian Ringgit (MYR).



Q. How long does the delivery usually takes?


Delivery usually will take about 5 - 7 working days (exclude public holidays)



Q. I still have doubts!


Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to mollifixcae@gmail.com for us to clear your doubts.